GoFlow
Legal
Terms of Service
These are the terms you agree to when you book a delivery with GoFlow, ride or drive for us, or order through GoFlow Market.
1. Who we are, and what we do
GoFlow Logistics is a delivery company registered in Nigeria and operating from Lagos. We collect packages and deliver them within Lagos and to other states.
Using goflow.com.ng, booking a delivery or creating an account means you accept these terms. If you do not, please do not use the service.
2. Booking a delivery
When you book, you are asking us to collect a package and take it to an address you give us. You are responsible for:
- Giving accurate pickup and delivery addresses, and correct phone numbers
- Describing the contents honestly, including the value
- Packing the item well enough to survive an ordinary journey
- Making sure the item is legal to send
We may refuse or return a package if the details are wrong, nobody is available at the address, or the item turns out to be something we do not carry.
3. What we will not carry
- Cash, bank cards, cheques or bearer instruments
- Firearms, ammunition, explosives and fireworks
- Illegal drugs, and any item illegal to possess or move in Nigeria
- Live animals
- Human remains or body parts
- Flammable, corrosive, toxic or radioactive material
- Counterfeit goods
- Anything a rider would be committing an offence to carry
Sending a prohibited item is a breach of these terms. We may hand it and your details to the authorities, and you are responsible for any loss that follows.
4. Prices and payment
The delivery fee depends on where the package is going, what it is worth and how large it is. The price shown when you book is our quote for that delivery.
- You choose whether the sender or the receiver pays the delivery fee.
- If the receiver is paying, we release the package once the fee is settled.
- Where the details you gave turn out to be wrong, such as a further address or a heavier item, we will tell you the revised fee before continuing.
- Failed deliveries caused by a wrong address or an unavailable receiver may still be charged, and a return trip charged again.
5. GoFlow Market
GoFlow Market lists shops we have accepted onto the platform. When you order through it:
- The shop sells you the goods. GoFlow delivers them. We are not the seller, and we do not own the stock.
- Prices, descriptions, availability and the quality of goods are the shop's responsibility.
- You pay the shop for the goods and GoFlow for the delivery.
- If goods are wrong, faulty or missing, that is between you and the shop. We will help you reach them and will act on anything that is our fault in carrying the item.
- We check that a shop is genuine before listing it, but we do not inspect everything it sells.
6. Timing
Delivery times are estimates made in good faith, not guarantees. Traffic, weather, closed roads and events outside our control affect them. Where we can see a delay coming we will tell you, and record the reason on the tracking page.
7. If something is lost or damaged
- Tell us within 48 hours of the delivery, or of the day it was due.
- We will ask for the order code, a description and the collection photograph if there is one.
- Where a package is lost or damaged in our care, we will pay up to the declared value you gave when booking, and no more.
- If you did not declare a value, or declared one below the real worth, our liability is limited to the delivery fee you paid.
- We are not liable for indirect losses such as lost profit, lost contracts or missed opportunities.
- We are not liable for damage caused by poor packing, or for items on the prohibited list.
8. Riders and drivers
Riders and drivers who carry GoFlow deliveries are independent contractors, not employees. They must be verified by us before they may accept work.
If you ride or drive for GoFlow, you agree to:
- Give true information, and real documents, when you apply
- Hold a valid licence and any permits your vehicle needs
- Handle packages carefully, and photograph them at collection
- Deliver only to the person or address on the job
- Never open a package, and never keep one
- Never ask a customer for money outside the fee recorded on the order
We may suspend or remove an account for breaking these, without notice where a customer's property is at risk.
9. Accounts
You are responsible for what happens under your account and for keeping your password to yourself. Customer accounts and rider accounts are separate: one login cannot be both. Tell us at once if you think someone else has access.
We may suspend an account used for fraud, abuse of our staff or riders, or anything unlawful.
10. Tracking links
Anyone holding an order code can see that order's status, so treat the code as you would any private reference. Tracking shows the rider's name, photograph and plate number and nothing more personal than that.
11. Changes to the service
We may change, add to or withdraw parts of the service. Where a change materially affects you, we will tell account holders by email. Continuing to use GoFlow after a change means you accept it.
12. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. Disputes are subject to the courts of Lagos State. We would much rather sort a problem out directly, so please contact us first.
13. Reaching us
Email hello@goflow.com.ng, or WhatsApp +234 902 710 1991.