GoFlow
Legal
Privacy Policy
This explains what GoFlow Logistics collects about you, why we need it, who can see it and how long we keep it. It describes what our systems actually do, not what is typical.
Who we are
GoFlow Logistics is a delivery company based in Lagos, Nigeria. We collect packages and take them where you ask, within Lagos and to other states. For the purposes of the Nigeria Data Protection Act 2023, GoFlow Logistics is the data controller for the information described here.
Reach us at hello@goflow.com.ng or on +234 902 710 1991.
What we collect, and when
When you book a delivery
- Your name and phone number
- The pickup address and the delivery address
- The receiver's name and phone number, so the rider can reach them
- A description of what is being sent, its declared value and weight where you give them
- The price of the delivery, and who is paying it
If you are sending to someone else, you are giving us their details. Please make sure they are content for you to do that, because we will contact them about the delivery.
When you create an account
- Your name, email address and phone number
- A password, which is stored by our authentication provider and never visible to us
- If you sign in with Google: the name, email address and profile picture on your Google account. We ask for nothing else from Google, and we cannot see your Google password.
When you apply to ride or drive for us
Riders carry other people's property, so we check who they are. We collect:
- Name, phone number, email address and home address
- National Identification Number, and a photograph of the NIN slip
- Driver's licence number, and a photograph of the licence
- A photograph of your face
- Vehicle type and plate number
- Next of kin: name, phone number and relationship to you
- Guarantor: name, phone number, address, occupation, how they know you and optionally a photograph of their identification
If you name a guarantor or next of kin, tell them first. We may call them to confirm they know you.
While a delivery is happening
- Photographs the rider takes of the package at collection and on delivery
- The status of the delivery and the times it changed
- Any reason recorded for a delay
Automatically
Ordinary technical information your browser sends to any website, such as your IP address, browser and device type. It is used to serve the pages and keep the service secure.
We do not track your location. Our website does not ask for or record device location at any point.
Why we need it
| What | Why |
|---|---|
| Names, phones, addresses | To collect a parcel and deliver it, and to reach you if something changes |
| Package description and value | To price the delivery and handle the item properly |
| Package photographs | Evidence of condition, which protects both you and the rider if something is disputed |
| Rider identity documents | To confirm a rider is who they say they are before trusting them with your property |
| Guarantor and next of kin | Someone accountable who knows the rider, and someone to contact in an emergency |
| Account details | To let you sign in and see your own deliveries |
Who can see what
Access is enforced by our database, not only by our screens.
- Customers see their own orders. When a rider is assigned, they see the rider's name, photograph and vehicle plate number only, never the rider's phone number, address, identification, or guarantor details.
- Riders see their own profile, and the delivery details for jobs offered to or accepted by them. They cannot see other riders.
- Store partners on our marketplace see orders placed with their shop.
- GoFlow staff see what their role requires in order to run deliveries and verify riders.
Who else is involved
We use these companies to run the service. They process data on our instructions and for no other purpose.
| Company | What they do | Where |
|---|---|---|
| Supabase | Stores our database, accounts and uploaded documents | Switzerland |
| Netlify | Serves the website | Global |
| Resend | Sends our emails | United States |
| Sign-in, only if you choose to use it | Global | |
| Open-Meteo | Weather forecasts, so we can warn about delays. It receives a place name only, never anything that identifies you. | Europe |
| Paystack | Will process payments once card and transfer payment is switched on. Card details go to Paystack and never reach GoFlow. | Nigeria |
| When the receiver has agreed, we send delivery and payment-link updates to the receiver's WhatsApp number. | Global |
Some of these store data outside Nigeria. We use them because they are established providers with their own security commitments; if you would rather we did not, we cannot offer the service.
We do not sell your information, and we do not use it for advertising.
How long we keep it
- Package photographs: 30 days, then deleted automatically. A job runs every Sunday to remove them.
- Order records: kept as business and tax records.
- Rider verification documents: kept while you ride with us, and for a period afterwards so we can answer questions about deliveries you made.
- Account details: until you ask us to close the account.
Your rights
Under the Nigeria Data Protection Act 2023 you may ask us to:
- Show you what we hold about you
- Correct anything wrong
- Delete what we hold, where we are not required to keep it
- Stop using it in a particular way
- Send you a copy you can take elsewhere
Email hello@goflow.com.ng and we will respond within 30 days. If you are not satisfied, you may complain to the Nigeria Data Protection Commission.
Keeping it safe
Identity documents are held in private storage that the public cannot reach. Our database restricts what each kind of account can read, so a customer cannot read rider records and a rider cannot read another rider's. Connections to our site are encrypted.
No system is perfect. If something goes wrong that affects you, we will tell you and the Commission as the law requires.
Children
GoFlow is not for people under 18, and we do not knowingly collect their information.
Changes
If we change this policy we will update the date at the top. Material changes will be told to account holders by email.